Returns and exchanges for personalized items
Custom items usually cannot be returned, but damaged or incorrect orders should be reported.
Because personalized items are made just for you, Instantly Unique Gifts generally does not accept returns or exchanges for custom products.
What to do
- Contact support if your item arrived damaged, incorrect, or with a production mistake.
- Include your order number.
- Attach clear photos of the issue.
Good to know
- Refunds are not provided for change of mind, but we will review order issues and work to make things right.
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