Shipping, Delivery & Returns

Processing time, shipping, delivery issues, returns, and damaged items.

• Processing times for made-to-order gifts

  Most personalized items need production time before shipping.

• Shipping time vs. processing time

  Made-to-order items need production time before carrier transit begins.

• Free USA shipping on eligible orders

  When free standard U.S. shipping may apply.

• No tracking progress

  What to do when tracking has not moved or looks late.

• Holiday ordering and shipping cutoffs

  Order early during busy seasons.

• Returned to sender

  What happens when a package is being returned to us.

• Returns and exchanges for personalized items

  Custom items usually cannot be returned, but damaged or incorrect orders should be reported.

• TikTok Shop order returned to sender

  TikTok Shop returned-to-sender orders are handled by TikTok Shop policies.

• Damaged, defective, or incorrect items

  How to report a problem with the item you received.

• Missing parts, incomplete, or broken item

  How to report a missing, incomplete, or broken item.

• Missing part of my order

  What to send if part of your order is missing.

• Arrived broken

  How to report an item that arrived broken.

• Item does not match the description

  How to report an item that does not match what you ordered.

• Item broke after use

  How to report an item that broke after normal use.

• Requesting a replacement, refund, or other resolution

  What to include when asking for a specific resolution.