Missing parts, incomplete, or broken item
How to report a missing, incomplete, or broken item.
If your order arrived missing a part, incomplete, or broken, contact support with details so we can review it quickly.
What to do
- Include your order number.
- Describe what is missing, incomplete, or broken.
- Attach photos of what arrived and the packaging when possible.
- Tell us whether you prefer a replacement, refund, or another resolution.
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