No tracking progress
What to do when tracking has not moved or looks late.
If your package has not moved or looks late, the carrier is usually the best first contact because they can see scan and routing details.
What to do
- Check the tracking link from your shipping email.
- Contact the carrier directly with your tracking number for the fastest update.
- If the carrier says the package is lost, delayed, or needs sender action, contact Instantly Unique Gifts with your order number and tracking number so we can assist.
Carrier contact links
Good to know
- Carrier tracking can pause between scans, especially during busy shipping periods or while a package is moving between facilities.
Was this article helpful?