Damaged, defective, or incorrect items
How to report a problem with the item you received.
If your item arrived damaged, defective, or incorrect, contact us so we can review it.
What to do
- Send your order number.
- Describe the issue.
- Attach clear photos of the item, packaging, and any damage.
- Keep the packaging until the issue is reviewed in case the carrier needs it.
Good to know
- For approved issues, we may repair, replace, or otherwise help resolve the problem depending on the situation.
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